Basket of Thoughts

Thoughts from my mind to the internet

Well, well, well. The prodigal son returns. It has been way too long since I have posted on here. I feel guilty about it. No sense to continue to dwell on it now because at least I’m attempting to rectify the situation at hand. No one wants to read excuses and I don’t plan to give any. I just want to get down to brass tax and shoot from the hip. Lately I’ve been in an interesting spot mentally. I’m very disappointed with my job. Not because of the work of it but because of how I have seen the place take such a nose dive. I’ve been there for over 10 years. I guess in a sense I feel I’ve been duped. In the beginning I believed that they truly cared about customer service and helping our customers. Why wouldn’t you? It’s what should be the bread and butter of your business. I’m not going to go as far as the ridiculous saying that the customer is always right route, because let’s be real. The customer isn’t always right. Sometimes they’re a fucking asshole. As you read that you are probably judging me saying I must suck at customer service. Quite the contrary. I do well with it. I’ve dealt with said fucking assholes and at the end of dealing with them, had them eating out of my hand. That is customer service. Customer service was a large part of the company’s mission statement back then. Then, greed happened. The company started growing. Buying other smaller companies that were started to fail. As the company grew so did the complaints. However nothing changed and the company started to grow more. Then back in April, our company got bought by an even bigger company. Welcome to corporate America! You know what’s scarier? I work in healthcare! Isn’t that awesome knowing that greed means more than your health needs? It’s discouraging and disgusting. I worked my ass off for quite some time and honestly being a bit blinded by how bad our customer service had gotten. When I would hear complaints, I would shrug it off and internally defend the company. I would do that because I knew how good the relations were at the particular branch I worked at. This was due to the hard work and team work mostly between myself and my manager. As time has progressed, I would say it’s been the last 3 years or so that my eyes have been opened to just how awful the service is. I feel at this time that it is a moral issue for me working at this place. It’s a huge burden feeling like myself and my manager feel to be the only 2 people that are consistently dependable with our customers. No one else in the company feels to be at our level. WE have mangers that are fucking morons and somehow go from failing management in one department to managing another. Why are they still fucking here?? It’s a question I ask on a daily basis. It’s gotten to the point where I don’t give much of a fuck anymore. I still work and do my part but my heart is definitely not in it like it used to be. The sad thing is my half ass is better then the rest of the people’s full ass. I know that may sound egotistical and I hate that but what can I say? If you know your shit you know your shit. That is what makes it so hard for me to leave. My knowledge in the field. Sure I could go off to another company doing the same sort of thing but the sad part is they are all pretty much the same. Large with fuck off customer service. It’s sad because the reason they are so big is because that appears to be the only way to survive in this industry. If I were capable to create my own business in the field I would but there is a lot of red tape to go through. I can assure you. I’d have more fucking pride then to let mine get to the point of having a 1.3 star rating on google. I think that is about all I have to talk about now. This was cathartic and good for me. Probably not as entertaining to you but what the hell gotta start somewhere. I’ll be back soon. Love you.

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